The Seven CX Questions Home Builder CEOs Ask

Back to Blog The Seven CX Questions Home Builder CEOs Ask. Using CX to drive business Customer Experience (CX) represents a clear opportunity for home builders to create real differentiation in a crowded marketplace. At Virtuo, we speak to a lot of builder CEOs and we’ve noticed that the leaders—the ones really striving to drive […]

Homebuyer Expectations

Back to Blog Homebuyer Expectations: Research Report Expectations are going one direction How do you get your groceries delivered? Did you meet your partner on an app? What about work? Do you use at least one productivity tool or collaborative messaging service? You have a smart phone right? We’re guessing you answered yes to at […]

OwnerEx: A CX Framework for Home Builders

Back to Blog OwnerEx: The Core of Virtuo’s CX Practice What is OwnerEx? Virtuo is a customer experience company, first and foremost. At the heart of our company is the framework we call OwnerEx, short for Owner Experience. We’d like to bend the thought-leadership rules here just a bit and talk about ourselves. Well, not […]

The 101: Building Great CX for Home Builders

Back to Blog The 101: Building Great CX for Home Builders What is Customer Experience? We’re not fans of corporate speak. You know what we mean. Sometimes you read about a new technology that promises hyper-parallel alignment spatial processing or a business practice that is absolutely guaranteed to realign distributed organizational centres toward centres of […]

Ten Unexpected Quotes about Customer Experience

Back to Blog Ten Unexpected Quotes about Customer Experience We’re going to go ahead and figure you’ve heard the big quotes about how important customer service is. The ones from Steve Jobs and everyone who wishes they were a little like them. We love those too. We get up every day to create great customer […]

From Zip Ties to Zen: An Interview with a Virtuo Customer…and Client

Nicole McLaws

Back to Blog From Zip Ties to Zen: An Interview with a Virtuo Customer…and Client Every now and then, we get the opportunity to extend our services to one of our partners. That was the case with Nicole, who works for Hopewell Residential—a builder in Calgary, AB. She moved into a new home, and (for […]